FAQs Chicory Cabbage
All your questions about exceptional second-hand baby items answered
Find here our answers to the most frequently asked questions about our products, orders, deliveries, and quality commitments.
Product Information
How do you ensure the condition of the clothing?
Each item is inspected seam by seam, under natural light. We only select impeccable items: no stains, no snags, intact seams, functional buttons and zippers. Our carefully selected second-hand baby clothes are categorized into 4 conditions: New with tags, Never worn, Excellent, Very good.
What brands do you offer?
We select high-end and luxury children's brands, chosen for their style, quality, and reputation.
Where can I find the product ingredients?
The composition is indicated in the “Details” tab of each product page. If the label is missing, this is specified. To find out the exact percentage of materials, please write to us at contact@choudechic.com.
Orders
Can I cancel my order?
Yes, as long as it hasn't been shipped. Please send your request quickly to contact@choudechic.com, indicating your order number.
Why have the items in my cart disappeared?
Each piece is unique: if another customer buys it before you, it will automatically disappear from your cart.
Can I add a promo code after payment?
No, discounts must be applied before order validation.
How are the items packaged?
With the utmost care: tissue paper, bubble envelope or cardboard box, depending on the size and fragility of the item.
Payments
Is the payment secure?
Yes, thanks to Stripe and PayPal solutions, your transactions are completely secure.
What payment methods do you accept?
Bank cards (CB, Visa, MasterCard), American Express, private cards, and PayPal.
Deliveries
What is the preparation time?
1 to 3 business days before shipping.
What are your delivery options and prices?
Mondial Relay, Colissimo and Chronopost, with free delivery from 50€ of purchase in mainland France.
See all rates and delivery times.
For families located in Nice and the PACA region, we also offer eco-responsible local delivery, fast and environmentally friendly.
What should I do if I haven't received my order?
Email us at contact@choudechic.com, including your order number.
Returns and Refunds
How do I return an item?
You have 14 days after receipt to return it to us in its original, unworn, unwashed condition, with tags. The return of the product will be at your expense and must be in its original packaging.
When will I be refunded?
Once the item has been received and inspected, a refund will be issued within 14 days via the original payment method.